Ethical consumption and animals in tourism

Ethical consumption

Buy products made by fairly paid workers. Take the vegan challenge. Buy green energy. These calls for ethical consumption are growing louder and becoming more prominent in wealthy societies around the world. Ethical consumption can be defined as the practice of purchasing products and services produced in a way that minimizes social and environmental damages. At the same time, it refers to the  act of avoiding products and services deemed to have a negative impact on society or the natural environment.

 

Photo: José-Carlos García-Rosell

 

According to Dr. Maria Pecoraro from the University of Jyväskylä, ethical consumption embraces a variety of consumption tendencies related to global ecological and social concerns and values. Indeed, the themes related to ethical deliberations of consumption vary from human and animal rights to environmental issues. Furthermore, it is a way to question consumption-oriented lifestyle in general.

Modern humanists

The target group of Visit Finland’s marketing activities consists of people who have traveled a lot and are looking for unique experiences. This target group is known as “modern humanist”. Travelers belonging to this category appreciate quality of life, nature and responsibility. In this view, it seems that the consumption practices of modern humanists are driven by personal values, beliefs and life-views. In fact, we can see a clear connection between modern humanists and ethical consumption.

Who are the ethical consumers?

According to Visit Finland, modern humanists come from countries such as Great Britain, Germany, Italy, France, USA and China. But do we know what are their values and beliefs? What role do these values play in their daily consumption practices? What are their attitudes towards animal-based tourism activities? We will address these questions in a video-ethnographic study conducted in close collaboration with our project partner Associate Professor Joonas Rokka from EMLYON Business School. In the study, we will not focus on modern humanists in general, but look at modern humanists who consider themselves as ethical consumers. To that end, we will focus on four countries, USA, Great Britain, France and China.

 

Photo: José-Carlos García-Rosell

 

Fieldwork just started!

With a beautiful Spring weather, we launched the video-ethnographic fieldwork in April. On April 5, we were in Hetta Huskies and on April 6, we visited Harriniva in Fell Lapland. During our visit, we took part in husky and reindeer safaris. On April 8, we visited Northern Gate Safaris in Rovaniemi. We have conducted several interviews and observed production and consumption practices in the respective companies. We collected data mainly through video. During the next months, we will continue the fieldwork in different locations. So stay tuned for more updates!

 

Photo: Harriniva Safari Guide
Photo: Minni Haanpää

 

 

 

 

 

 

 

 

 

 

 

Text: José-Carlos García-Rosell and Minni Haanpää

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Workshop on quality and animal welfare in tourism

On October 5, 2016, a three-hour workshop was held in Muonio with the companies participating in the project “Animals and Responsible Tourism”. The workshop took place in the premises of Harriniva, which has over 40 years of experience arranging different tourism services, including husky and reindeer safaris. Seven of the eleven companies participating in the project were represented in the workshop. The representatives of these companies brought into the discussion their valuable experience and expertise on animal-based tourism services (huskies, reindeers, horses and wildlife animals). Before the workshop, participants took a tour around Harriniva’s main sledge dog farm. The tour was an excellent way of preparing ourselves for the workshop discussions.

“Without our animals there would be no business”

The statement above, which was brought up in the workshop, is an excellent reflection on the role of animal welfare in animal-based tourism services. Since animals are the core of the business of many tourism companies operating in Northern Finland, animal welfare is an issue of major relevance. For the companies involved in our project, it’s obvious that animal welfare is strongly linked to service quality, customer satisfaction and employees’ well-being. As the well-being of animals and employees are interrelated, it was pointed out that employees must share the values and philosophy of the company concerning the treatment of animals. This aspect is paramount when the animals are viewed as colleagues or family members, rather than simple objects.

In the workshop, we further reflected on the meaning of quality in relation to animal-based tourism services. Theses reflections can be summarized under three perspectives:

  • Animal’s perspective: the personality and needs (feeding, care, safety, training, etc.) of individual animals is understood and taken into account in relation to their work, working environment and equipment.
  • Customer’s perspective: Safety of the service and clean service environment.
  • Employee’s perspective: Enough resources, transparency of the operations, ongoing monitoring and training possibilities.

In the workshop, it was stressed that “quality starts from animals and their needs”. When the animal is doing well, the customer, employees and entrepreneurs do well.  This understanding of quality demands continuous learning and keeping track of the latest development on animal welfare.

muonio_workshop_5102016

As part of our workshop, we also discussed animal related tourism certifications and quality management systems, which are used at both the national and global level. The discussions revolved around the topics below:

  • Customer awareness of the certifications. Are they only recognized in Finland or are they international?
  • The impact of certificates on the training of employees and their role in recognizing employees’ knowledge and expertise about the animals they are working with.
  • The relationship between existing certifications and the working conditions of animals in Northern Finland. Can the structure and criteria of existing certifications be used for the development of certification suitable for animal-based tourism services implemented in Northern Finland?
  • The notion of service quality and its relation to animal welfare. Should quality be addressed generally or based on the needs and behaviour of particular animal species?
  • Greenwashing – the creation of a misleading perception among customers that a company’s practices are promoting animal welfare. Indeed, some existing certifications were seen as form of greenwashing strategy. In particular those, which certify one particular animal-based service while neglecting how the company performs as a whole in terms of animal welfare.

With these insights, we will continue our research on tourism certifications focusing on animal welfare!

Best greetings from Lapland- the North of Finland!

Tarja, Mikko and José-Carlos

 

Photos: José-Carlos García-Rosell

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