Auditing animal welfare in tourism

Recently, some international tour operators have been conducting animal welfare audits in animal-based tourism companies located in Lapland. This is the first time that animal welfare audits are conducted in Finnish animal-based tourism companies. The audits help the tour operators to ensure that their suppliers are operating according to their animal welfare policies.  Most of these animal welfare policies are based on the “Global Welfare Guidance for Animals in Tourism” defined by the Association of British Travel Agents (ABTA). Our expert José-Carlos García-Rosell was able to join one of the audits conducted in one of our project companies in December 2017.

What is the animal welfare audit about?

The idea of the audit is that a team of auditors is assigned with the task to assess the welfare of animals working in tourism. The auditors can work for the tour operator or an inspection company contracted for the assignment. The auditors assess the welfare of animals according to a given criteria. The companies to be audited are contacted in advance to set a time for the visit. Usually, the auditors have a list of the companies and premises to be contacted for the audits. These companies have usually a contract with the tour operator requesting the audit. In some cases, contractors of the supplier of the tour operator could also be asked to be audited. For example, the audit can be carried out in an animal-based tourism company selling services to a destination management company that has a contract with the tour operator.

Photo: JC García-Rosell

The audit can take between 2 and 5 hours. It depends on the location, type of animals, company size and premises to be audited.  The auditors go through an interview guide together with representatives of the company being audited. They also visit the animal premises and may even take part in some of the activities offered by the company. The interview material is supported by visual material (pictures and videos) made during the on-site visit. After some weeks, the audited company is informed about the results of the audit. The audits are an important tool for the tour operators, as it allows them to gather information on the quality of animal-based services they sell. For an overview of different auditing practices check our report “Quality monitoring practices in animal-based tourism”.

How do the audits work in Lapland?

The animal welfare audits have been designed to be used in different animal tourism services and attractions. This can be seen as a strength and a weakness. By using global animal welfare criteria, the audits face some limitations in considering the specific needs of different animal species and the way they are used in particular tourism contexts. For instance, sled dogs and elephants are common animals used in tourism, but they have totally different needs and requirements. Nevertheless, similar audit criteria may be applied to both animal species. Furthermore, since most audits have initially been developed for assessing the welfare of captive wild animals (elephants, dolphins, etc.) , it tends to stress the needs of those animals in the evaluation. This causes some challenges for assessing animal welfare in Lapland tourism.

Photo: JC García-Rosell

For example, one audit criterion may consider as negative if the skin of an animal is scratched or bleeding. Although this is important, it disregards the fact that reindeer rubs the antlers against hard surfaces to get the skin off in the late autumn. So blood in the antlers of reindeer is quite normal at that time of the year. Another criterion may require that animals are provided with a shelter, which is self-evident in other animal species. Nevertheless, this does not concern reindeer. As semi-wild animals, reindeer do not need shelter in the winter. Their hair is hollow which insulates them from the cold temperatures.

Auditing criteria may also see the chaining of animals as negative. In the case of sled dogs, a tether can sometimes be a better option for the dog than a kennel. Similarly, the audits may lack more specific criteria that is necessary for guaranteeing the welfare of reindeer and sled dogs.

What to conclude?

The fact that there are some limitations in the audits does not mean that they are not beneficial or needed. On the contrary, we should be appreciative that we have animal welfare guidelines in the tourism industry and that tour operators are conducting these audits. These first audits clearly indicate that animal welfare in tourism is becoming an important issue for both companies and consumers. Indeed, there will be an increase in the number of animal welfare audits conducted in the near future.

These first auditing experiences open new possibilities for developing an animal welfare criteria that are suitable for the animals working in Lapland tourism. This is part of the work we are doing in the last phase of our project. We are doing this work in cooperation with local companies, international tour operators and experts in the fields of responsible tourism and animal welfare. As a whole, this will support our local companies in developing their animal welfare policies and business operation in a way that benefit both the animals and the industry.

 

Text: José-Carlos García-Rosell and Mikko Äijälä.

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Towards good animal-based tourism practices in Lapland

Launching the process of action and research

In August 2017, we started an action research (AR) process that aims to produce and disseminate good practices concerning animal welfare. The focus is mainly on sled dogs, reindeer and horses. To that end, we invited our project companies to engage in a dialogue with each other and other stakeholders. Indeed, we want to create a fertile ground for the development of future animal welfare monitoring practices for the tourism industry in Lapland. The AR process consists of a planning, acting, observing and reflecting phase that will be implemented between August 2017 and April 2018. We illustrate the AR process and multi-stakeholder dialogue in the images below.

 

Small workshops on sled dogs, reindeer and horses

As the first step of the AR process, we invited the project companies to join a small workshop to discuss about animal welfare in relation to their own operations. In total, we organized four small workshops during August-October 2017. We divided the workshops according to animal species. Indeed, two workshops focused on sled dogs, one on reindeer and one on horses. The workshops took place in Muonio, Rovaniemi and Kuusamo. The discussions in the workshops were guided by – but not limited to – three main themes: information sharing, monitoring and the link between employees’ well-being and animal welfare. We identified these themes during previous studies conducted in the project. We audio-recorded all meetings. Then, we carefully examined and summarized the discussions from the meetings into a report.

 

Photos: JC García-Rosell & Tarja Salmela

Large workshop with companies and external experts

As second step of the AR process, we organized a large workshop in Rovaniemi on October 21, 2017. We invited the project companies and and key stakeholder representatives to join us in the event. The aim of the large workshop was to discuss the outcomes of the small workshops and receive feedback from stakeholders with expertise in animal welfare and responsible tourism. Indeed, we counted with the participation of representatives of two international tourism companies: Meike Witt (Exploring Iceland) and Vicki Brown (Responsible Travel). Also Satu Raussi (The Finnish Centre for Animal Welfare) and Kati Pulli (Finnish Federation for Animal Welfare Associations) joined us to share their expertise on animal welfare. Finally, Mia Halmén (The Finnish Association for Fair Tourism) took part in the workshop as a responsible tourism expert. Before joining the workshop, these representatives read the report from the small workshops.

What next?

In the workshops, we were able to exchange ideas and views on how and what kind of practices should be developed for monitoring the welfare of sled dogs, reindeer and horses. In the next months, we will focus on developing a set of guidelines for animal welfare communication and questions for auditing animal welfare in tourism companies operating in Lapland. Furthermore, we will use these guidelines for performing animal welfare auditing simulations in some of the project companies. Meike Witt already helped us to develop questions for assessing the animal welfare practices of horse stables. We will keep reporting on the AR process. So stay tuned!

In the video below, Tarja Salmela and Meike Witt send some greetings and briefly tell about the work done so far.

 

 

Text: J.C. García-Rosell

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Animal Tourism Finland goes UK!

During the first week of September, Animal Tourism Finland visited the UK. The main reason for the trip was to take part in the conference “The Visitor Economy: Strategies and Innovations” organized by Bournemouth University. The conference included a track on animals and tourism. The session was organized by Prof. Susanna Curtin (Bournemouth University) and Prof. David Fennell (Brock University). After the conference we traveled to London to meet with Hugh Felton and Clare Jenkinson from the Association of British Travel Agents (ABTA). Animal Tourism Finland was represented by J.C. García-Rosell, Tarja Salmela and Mikko Äijälä.

Animals and tourism

The conference track on animals and tourism invited discussions on the interaction between people and animals in tourism settings. As such, it aimed to draw attention to the growth of animal-based tourism activities, the spectrum of tourists’ perceptions of animal attractions and examples of poor and good practice.

The presentations

There were six presentations in the track. Three of them were delivered by Animal Tourism Finland researchers. Indeed, Tarja Salmela, Mikko Äijälä and J.C. García-Rosell presented a paper titled “Insights into the Certification of Animal Welfare in Tourism”. The presentation was based on the results presented in the report “Quality Monitoring Practices in Animal-Based Tourism”. In his presentation “Animal Agency in Tourism: Sled dogs in Finnish Lapland”, Mikko Äijälä discussed the role and agency of sled dogs in a tourism context. J.C. García-Rosell and Prof. Philip Hancock (Essex Business School) presented a paper titled “Christmas Tourism and the Cultivation and Symbolism of Lapland’s Reindeer”. The paper offers some reflections on the emergence of the Lapland reindeer as an economic resource, both as a carnally appropriated raw material, and as a mythical beast of Christmas folklore.

Prof. Susanna Curtin presented a paper titled  “Morally torn but aesthetically persuaded: Why zoos are still attractive”. Her presentation drew attention to the current attitudes of tourists towards animal-based attractions such as zoos and marine parks. Rie Usui (Hiroshima University) delivered a presentation called “Investigating animal ethics and wildlife management issues at a nature-based tourism setting”. Her presentations offers moral reflections on current wildlife management practices implemented in Yakushima Island, Japan. Also Clare Jenkinson (ABTA Senior Destinations & Sustainability Manager) took part in the track by given a presentation on ABTA policies and actions concerning animal-based tourism. If you would like to read more about the presentations included in the track, please check out the conference proceedings.

Sustainability in practice: TUI and ABTA

In the conference, there was also a track focusing on practical implementation of sustainability. TUI and ABTA were two of the tourism organizations represented in this track. Clare Jenkinson (Senior Destinations & Sustainability Manager, ABTA) offered an overview of the work done by ABTA concerning sustainability issues. She also emphasized the role of partnerships with destination governments in promoting more sustainable practices. Similarly, Jane Ashton (Director of Sustainable Development, TUI) talked about how TUI is tackling sustainability in a globalized tourism industry. She drew especial attention to TUI sustainability strategy for 2020 “Better Holidays, Better World” and how it has been driven by company values, investors, consumers and other stakeholders.

Visit to ABTA

After the conference, Animal Tourism Finland headed to London to meet Hugh Felton (Senior Sustainable Tourism Executive) and Clare Jenkinson (Senior Destinations & Sustainability Manager) at the ABTA headquarters. The meeting was an excellent opportunity for sharing experiences on animal-based tourism. Indeed, we were able not only to tell about our work in Lapland, but also to familiarize ourselves with ABTA’s initiatives. One of them is The Global Welfare Guidance for Animals in Tourism, which are available to ABTA Members and their suppliers. So, if your company is doing business with an ABTA member, you can have access to these guidelines. You just have to ask your ABTA client to make them available to you.

The ABTA Animal welfare guidelines consist of six manuals which provide a set of minimum requirements designed to assist in improving animal welfare as well as phasing out poor practice. For animal-based tourism companies in Lapland, the manuals focusing on working animals and wildlife viewing are the most interesting ones. For example, the manual on working animals includes some welfare criteria for sled dogs. Through the animal welfare guidelines, ABTA aims to make sure that animals used in tourism are treated humanely, with respect and in accordance with transparent and robust animal welfare standards.

 

Text: JC García-Rosell

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Responsible whale watching practices – Salka

Salka Whale Watching

Last May, Animal Tourism Visit Finland visited Salka Whale Watching in Húsavík, Iceland. Salka Whale Watching is a family owned tourism company. It takes visitors to see whales, puffins and other wildlife on traditional oak boats. The company is strongly committed to sustainability and responsible tourism practices. Indeed, Salka is one of the 12 IceWhale operators operating in Iceland. As an IceWhale operator Salka follows IceWhale code of conduct for responsible whale watching. The company has also been a key supporter of the “Meet Us Don´t Eat Us” campaign which has aimed to take whale meat off the menu for tourists. As a joint project between IFAW (International Fund for Animal Welfare) and IceWhale (the Association of Icelandic Whale Watchers), the campaign “Meet Us Don´t Eat Us”, has been around since summer 2010. As a result of this campaign, no restaurant in Húsavík serves whale meat nowadays.

 

Photo: JC García-Rosell

 

Húsavík

Húsavík is well-known for being  one of the best places in the world to see whales. Indeed, Skjálfandi Bay, where Húsavík is located, is a plankton- rich area. No wonder why whale watching in Iceland started in this small town. Due to this long history and high percentage of whales, Húsavík deserves to be called “the whale  capital of Iceland”. During the visit, Animal Tourism Finland was able to learn more about Salka’s operations and their responsible approach to whale watching. The visit was crowned with a whale watching tour on Salka’s oat boat “Fanney”. The tour was a great opportunity for experiencing Salka’s whale watching practices in action.

In the video below, Loes de Heus from Salka tells more about their services, customers and responsible whale watching practices.

 

 

Text: J.C. García-Rosell

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EAZA – an animal welfare standard

EAZA is one of the animal welfare standards used in Europe. EAZA stands for European Association of Zoos and Aquaria. As a membership organization, it aims to improve animal welfare, education, research and conservation. The organization was founded in 1992 and it counts with over 370 member institutions in 44 countries throughout Europe and the Middle East. In Finland, Helsinki Zoo, Ähtäri Zoo and Ranua Zoo are accredited by EAZA.  EAZA is one of the standards included in the study “Quality monitoring practices in animal-based tourism” (see our previous post)

In the video below, Ranua Zoo’s Curator Mari Heikkilä tells briefly about EAZA membership, its benefits and how it contributes to animal welfare. She also discusses the challenge of measuring and assessing animal welfare in practice. Finally, she explains what other animal welfare certifications could learn from EAZA.

 

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Monitoring animal welfare in tourism

Insights into quality certifications including animal welfare criteria

One of the objectives of the project “Animals and Responsible Tourism” was to examine quality standards including animal welfare criteria. To that end, we conducted an evaluation of a wide range of both national and international certifications and quality labels. Furthermore, we interviewed five certified animal-based tourism service providers. The service providers interviewed operate in Canada, Iceland, Finland and Sweden. They offer services such as whale watching, dog sledding and horseback riding. The study helps understand how animal welfare is considered in existing tourism quality standards. It also offers insights into the benefits of these standards for the operation of animal-based tourism companies. The results of the study can be found in the report “Quality monitoring practices in animal-based tourism” (see below).

 

 

Click on the picture to access the report.

 

In the video below, Tarja Salmela-Leppänen offers an overview of the content and main highlights of the report. The video is meant to serve as an introduction to the report.

 

 

Tarja Salmela-Leppänen, Mikko Äijälä and J.C. García-Rosell will present the results of this study in the conference “The Visitor Economy: Strategies and Innovation”. The conference takes place at Bournemouth University, U.K. on 4-6 September, 2017. The presentation is part of the track “Animals and Tourism” . The track has been organized by Doctor Susanna Curtin and Professor David Fennell.

 

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